We want every top up to go smoothly. If something goes wrong, this is how cancellations and refunds work.
Before payment
You can cancel a request at any time before paying, at no cost. Just tell the manager or email us.
Paid but not delivered
If you paid and the credit has not reached the number, contact us. We will either complete the top up or refund the full amount, including any service fee.
Delivered top ups
Once credit has been applied to the FRiENDi number, it usually cannot be reversed. If you entered a wrong number, contact us straight away and we will do what we can to help.
Double charges
If you were charged twice for the same top up, the extra payment is refunded in full.
How refunds are paid
Refunds go back to the card used for payment. Banks usually show the refund within 5–10 working days after we process it.
How to ask
Email or call us with the FRiENDi number, the payment date and the amount. We reply within 24 hours on working days.
Contact
care@omlineup.org · +968 2457 3819
HCVC+GP4, Muscat, Sultanate of Oman