Friendi top up questions and answers
How do I top up a FRiENDi number through the site?
Open the top-up page, enter the FRiENDi number and send the request. A manager contacts you within 24 hours to confirm the amount and send you a secure payment page.
How long does processing take?
We contact you within 24 hours of your request, on working days. After your card payment is confirmed, the credit is usually applied shortly after.
Which payment methods do you accept?
Bank debit and credit cards. You pay on a secure payment page after the amount is agreed with you.
What are the fees and limits?
Each friendi recharge can be from OMR 0.100 to OMR 50.000. If a service fee applies, it is shown before you confirm, so you always see the full total first.
My payment failed or the money was taken but no credit arrived. What should I do?
Write or call us with the FRiENDi number and the approximate time of payment. We check the status and either complete the top up or arrange a refund under our Refund Policy.
Is it safe to enter my card details?
Card details are entered only on the secure payment page, never in our request form or by phone. We do not ask for your card PIN or one-time passwords.
Can I get my money back?
If the top up has not been delivered, you can ask for a full refund. Once credit has been applied to the number, it usually cannot be reversed. Details are in the Refund Policy.
How do I contact support?
Call +968 2457 3819 or email care@omlineup.org, Sunday to Thursday, 9:00–18:00. You can also use the contact form.